frequently asked questions

Choose your product and size, add it to your cart and check out. You don't need an account, with an account you can follow your orders and earn Noble points.

Yes, right after ordering you get a confirmation by email. Nothing received? Check your spam folder or email us at hello@noblestore.be.

Email us as soon as possible at hello@noblestore.be with your order number (#NOB…). As long as your parcel hasn't been packed or shipped, we're happy to help, after that we can't guarantee it.

Choose from the payment methods shown at checkout. All payments run through secure payment providers, we never see your full card details. We ship once your payment is confirmed.

We let you know right away and refund the full amount.

For limited releases there can be. Orders that get around the limit, for example through several accounts or addresses, may be cancelled. You then get a full refund.

• Belgium: €6.95, free from €150
• Netherlands and Luxembourg: €7.95, free from €200
• Germany and France: €9.95, free from €250
• Italy and Spain: €19.95
• Rest of Europe: €24.95

Pickup at our store in Bree is always free. Everything is also in our shipping policy.

We process your order within 1-2 working days, usually it leaves the same or the next working day. Then expect:

• Belgium: 1-2 working days
• Netherlands and Luxembourg: 1-3 working days
• Germany: 2-3 working days
• France: 2-4 working days
• Italy and Spain: 2-5 working days
• Rest of Europe: 2-7 working days

Around holidays or when carriers are busy it can take a little longer.

We work with our regular partners bpost and DPD.

Yes, once your parcel leaves you get an email with tracking. It can take up to 48 hours to show. Still not arrived 7 days after shipping? Email us at hello@noblestore.be.

Choose store pickup at checkout. Your order is usually ready within 1 hour during opening hours, you get an email as soon as you can collect it at our store in Bree.

Double-check your address at checkout. If a parcel comes back because of a wrong or incomplete address, a refused delivery or because it wasn't collected at the pickup point, we deduct the actual shipping costs both ways and €20 handling from your refund.

You have 14 days from delivery. Sale items can be returned too.

Your item is unused, unwashed and odour-free, in the same condition as received and in its original packaging, including the sneaker box. Intimate and hygiene products, gift cards and certain care products can't be returned.

Request your return through your account or email hello@noblestore.be with your order number, the items and the reason if you like. After our confirmation you get a return label, your parcel must reach us within 14 days of the label being created. Returns that weren't requested first are not accepted.

You get a prepaid DPD label. We deduct the rate from your refund:

• Belgium: €6.95
• Netherlands and Luxembourg: €7.95
• Germany and France: €9.95
• Italy and Spain: €19.95
• Rest of Europe: €24.95

Returning to our store in Bree is always free. More in our refund policy.

We usually check your return the day it arrives and confirm by email. Once approved, the amount, minus return costs, is back on your original payment method within 1 to 8 working days.

The fastest way to secure your size: order the right size again and return the other within 14 days. Live nearby? Bring it back for free to our store in Bree and try another size right away.

Check our sneaker size charts, Saucony has a separate size chart. Every product page also has size advice.

It differs by brand and even by model. Not sure? Send us your usual size and the model on Instagram or at hello@noblestore.be, we're happy to advise.

Of course, visit our store in Bree, Opitterstraat 26a. We're open Wednesday to Saturday, 11:00-18:00.

That depends on the brand and model. Email us at hello@noblestore.be and we'll check if more is coming. New drops show up first on Instagram.

With every purchase, online and in store, you earn Noble points: 1 point per €1. Read all about it on the loyalty card page.

You get 50 points each when you create an account and sign up for the newsletter, celebrate your birthday with us, and follow us on Instagram, TikTok or Facebook.

• 500 points: €5 off
• 750 points: €10 off
• 1000 points: €20 off
• 1500 points: €50 off
• 2000 points: €100 off

Yes, through your personal link your friend gets €5 off their first purchase, and you get €5 credit too.

Log in to your account, that's where you see and redeem your points.

Opitterstraat 26a, 3960 Bree. Plan your route or read more about our store.

Wednesday to Saturday, 11:00 to 18:00.

Yes, choose store pickup at checkout. It's free and usually ready within 1 hour during opening hours.

Yes, within 14 days of delivery and always free. Bring your order number.

Mostly, but stock and sizes can differ. Looking for something specific? Send us a message on Instagram or at hello@noblestore.be before you visit.